1. PURPOSES OF COLLECTION AND USE OF PERSONAL INFORMATION
We may collect and process personal information about you for the following purposes. We do not otherwise share your personal information with third parties or use your personal information for any other purposes unless otherwise expressly provided herein.
We may use your personal information in connection with responding to your inquiries and grievances. That is, we may process personal information about you to confirm your identity, to review your questions or complaints and to communicate to you with our responses.
We may process your personal information to develop new services or provide more personalized and streamlined services based on demographic information or information about your interest and also to monitor statistics for your use of our services.
We may use or process personal information about you to invite you to our special promotional events from time to time.
We may collect and use personal information about you as our member to verify your identity and status, to prevent unauthorized use or intrusion to our services, to confirm your consent to join our services, to verify registration status and prevent you from creating multiple accounts and also for our record keeping purposes in connection with dispute resolution and customer services.
2. COLLECTION, USE AND DISCLOSURE OF PERSONAL AND NON-PERSONAL INFORMATION
We may collect personal information about you in connection with providing the Services through the following methods. “Non-personal information” or “non-personally-identifying Information” is information that, without the aid of additional information, cannot be directly associated with a specific person. “personal information,” by contrast, is information such as a name or email address that, without more, can be directly associated with a specific person. Like most website operators, Company gathers from users of the Website Non-personal information of the sort that Web browsers, depending on their settings, may make available. That information includes the user's Internet Protocol (IP) address, operating system, browser type and the locations of the websites the user views right before arriving at, while navigating and immediately after leaving the Website. Although such information is not personal information, it may be possible for Company to determine from an IP address a user's Internet service provider and the geographic location of the visitor's point of connectivity as well as other statistical usage data. Company analyzes Non-personal information gathered from users of the Website to help Company better understand how the Website is being used. By identifying patterns and trends in usage, Company is able to better design the Website to improve users' experiences, both in terms of content and ease of use. From time to time, Company may also release the Non-personal information gathered from Website users in the aggregate, such as by publishing a report on trends in the usage of the Website.
2.1. Collection Methods
We may use the following methods to collect personal information about you
- through our website, on paper forms, via facsimile and phone, or Q&A board on our website or by your entrance to our promotional events;
- through our agents and third party partners; or
- via information collecting tools.
2.2. Collection and Use Policy
The following information about you may be collected on our website (www.kokoon.cloud) and we only use such information for the purposes set forth under “1. Purposes of Collection and Use.“
2.2.1. Information collected
|Information types||Information collected|
|Personal details||name, country of residence|
|Contact information||email address|
|Account details||name, unique user ID, password|
|Payment information||credit card details, bank details|
2.2.2. Other information automatically collected
Cookie, IP address, usage history, visiting history, and device information (model number, operating system and unique identifiers of the device)
2.2.3. Change of Control Notice
2.2.4. Your Right to Review and Update Information on the Website.
You may access and review your personal information that you provided when you created your user account on the Website so that you can update your information from time to time. If you wish to cancel and delete your account, you may login and follow the instructions contained on our Website. Unless we have a legal basis to store your personal information to comply with tax or accounting rules and regulations, we will delete or de-identify the personal information we have collected about you upon your request to delete or cancel your account.
2.2.5. Sharing of Personal Information of Our Users
We may disclose personal information about you if necessary to respond to the inquiries or verification requests that we receive in connection with the Services. We may also share information about our users within the Company to provide, understand, or improve our services.
2.2.6. Withdrawal of Consent
After the user enabled the respective settings on the device as provided above, we will no longer collect, use, share, or otherwise process personal information from that device for personalized advertising experience. Unless we have another
legal basis for keeping the user's personal information, we will also delete or de-identify the personal information we have collected about such user within 30 days from the date on which the user applied one of the above methods to withdraw consent.
To improve the experience for our users we have made integrations with a number of third party services.
2.3.1. Google Analytics
Google Analytics cookies store information in order to report on website trends. The information collected is anonymous and includes the pages a visitor visits, the time a visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. The cookies report website trends; they do not identify individual visitors and visitors cannot be tracked across multiple sites.
We use Zendesk in order to allow you to chat and communicate with our support staff throughout our Website and via email. Zendesk is also used to help us understand how you are using our Services. Please see the Zendesk Terms & Policies document to review their practices and processes regarding the usage, storage and disclosure of any data used in relation to their service.
3. DISCLOSURE OF PERSONAL INFORMATION
We use personal Information about our users only to the extent provided under “2. Collection and Use of Personal Information.” Except for the following circumstances, Company will not disclose personal information.
3.1. By Law or to Protect Rights
3.2. Marketing Communications
Unless users opt-out from receiving Company marketing materials upon registration, Company may email users about products and services that Company believes may be of interest to them. If you wish to opt-out of receiving marketing materials from Company, you may do so by following the unsubscribe link in the email communications, by going to your account settings (if applicable) or contacting us using the contact information below.
3.3. Third-Party Marketing Communications
Unless users opt-out from receiving marketing materials upon registration, Company may provide users' email information to third parties, so that those third parties may directly contact them about additional products and services. To cease having your email information provided to third parties, you may do so by going to your account settings (if applicable) or contacting us using the contact information below. Even after opting-out, you may continue to receive marketing emails from third parties to whom Company already has provided your email information. You will be responsible for directly contacting such third parties to request cessation of further marketing emails.
3.4. Third-Party Service Providers
We may share your personal information, which may include your name and contact information (including email address) with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, supporting the Website's functionality and supporting contests, sweepstakes, surveys and other features offered through the Website. We may also share your name, contact information and credit card information with our authorized service providers who process credit card payments. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purpose.
4. RETENTION AND USE OF PERSONAL INFORMATION
We will promptly delete or de-identify the personal information we have stored about our users once we have accomplished the purposes for collecting and storing the personal information as provided above with exception of the following reasons (and no other reasons) in which cases, we may store the personal information for the duration set forth below.
5. DESTRUCTION OF PERSONAL INFORMATION
We will promptly destroy personal information that is no longer required to fulfil the identified purposes stated above. We apply the following procedures in destroying such personal information.
5.1. Destruction Procedures
We will move such personal information that is no longer required to fulfill the identified purposes to a separate DB (separate files in case of information in hard copies) and maintain it for set duration of time or promptly destroy as required by applicable laws. We will not use the personal information that is maintained in separate DB for any reasons except to comply with applicable laws.
We will, however, store all or part of user's personal information for twelve (12) months following the termination of the Agreement to avoid offering multiple free-trials and/or conditional free services to a user who may intentionally withdraw and rejoin the Service.
5.2. Disposal Method
- Personal information stored in electronic format will be deleted by using a technical approach to prevent it from being restored.
- Information on paper form will be shredded or incinerated.
6. RIGHTS OF USERS
Users of Service can login in to check and update their personal information registered on our system at any time. If they wish to withdraw their consent to our processing of personal information about them, then the users can either withdraw their consent or request for cancellation of their accounts (please note that you may not be able to use our services or any part thereof upon your withdrawal of your consent or cancellation). To access or modify your personal information, you can login to your account and click on 'update member information' and to cancel your account (or to withdraw your consent), you can click on 'closing account' and follow the instructions. You can also write to us or call or e-mail us and make your request to modify or cancel. If you request a correction of your personal information registered on our system, we will not use or share your information until the correction is completed. Also, if we have already shared the personal information containing an error with any third party, we will promptly notify the third party of the correction.
7. How We Protect Your Personal Information
We strive to safeguard personal information of our users by utilizing technology and management system as follows.
7.1. Encryption of Personal Information
Sensitive and critical information such as your password is encrypted and only you can check and modify such information.
7.2. Protection from Security Threats
We are doing our best to safeguard personal information of our users from being leaked or damaged by hacking or computer viruses. In order to prevent the loss of personal information, we back up our data on a regular basis, use the latest anti-virus program, and use encryption technology to securely transmit personal information on our network. In addition, we use firewall to block unauthorized access from the outside, and we try to equip all possible technical devices to secure our system.
7.3. Limiting Access to Your Personal Information
To reduce the risk of security breach, we are limiting access to personal information of our users to only those employees who are specifically trained for handling of such information. We also change the password to the access periodically and place emphasis on the importance of safeguarding the personal information and compliance with applicable laws and policies by training our employees on a regular basis.
7.4. Special Force Dedicated for Protection of Personal Information
We have a special task force dedicated solely for protection of personal information of our users. We continuously monitor our compliance with applicable laws and regulations, and we strive to correct any breach or problem immediately upon notice.
8. HOW TO CONTACT US
You can also contact us by writing to the following address: 24768 MASTERS CUP WAY SANTA CLARITA, California 91355 United States of America
11. YOUR DATA PROTECTION RIGHTS UNDER CCPA
If you are a California of USA resident, this Section shall apply only to the extent and when Company is regulated under the California Consumer Privacy Act (the “CCPA”), as a business (as defined in the CCPA).
[note: Company may not be eligible as a business under CCPA until it satisfies some thresholds.]
11.1 Consumer Information Collected
We may collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with particular California residents, devices or households ("Consumer Information").
11.2 Use of Consumer Information
11.3 Disclosures of Consumer Information for a Business Purpose
- personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
- internet or other similar network activity.
11.4 Sales of Consumer Information
11.5 California Residents' Rights and Choices
The CCPA provides California residents with specific rights regarding their consumer information. This Section 11.5 describes your CCPA rights (to the extent applicable to you) and explains how to exercise those rights.
11.5.1 Access to Specific Information and Data Portability Rights
You may have the right to request that Company disclose certain information to you about our collection and use of your consumer information over the past 12 months. Once we receive and confirm your verifiable consumer request (in the manner described in Section 11.6 below), to the extent required by the CCPA, we will disclose to you.
11.5.2 Deletion Request Rights
You have the right to request that Company delete any of your consumer information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm a verifiable request from you (if you are a California resident) in the manner described in Section 11.6 below ("verifiable consumer request"), we will delete (and direct our service providers to delete) your consumer information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for our or our service provider(s)' legitimate business purposes.
11.6 Exercising Access, Data Portability, and Deletion Rights
11.6.1 Exercise of Rights
11.6.2 Company's Response to Consumer Request
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing.
We will not discriminate against you for exercising any of your CCPA rights, including, unless permitted by the CCPA, by:
- denying you goods or services.
- charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- providing you a different level or quality of goods or services.
- suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.